Terms & Conditions

​Exquisite Women's Healthcare Telehealth Website Policy and Procedure

Purpose: The purpose of this policy and procedure document is to outline guidelines and operational procedures for the telehealth services provided via Exquisite Women's Health, ensuring compliance with applicable laws and standards while maintaining a high standard of patient care and confidentiality.

1. Telehealth Services Overview:

• Description: Exquisite Women's Online Healthcare offers remote healthcare services including medical consultations and other related services via telecommunication technologies.

• Scope: These services are available to patients located within the state of Idaho.

2. Patient Eligibility:

• Criteria: Patients eligible for telehealth services must meet Exquisite Women's Health established criteria, which may include age, gender, location, medical condition, and technological readiness.

• Verification: Eligibility verification is conducted during the registration or appointment scheduling process.

3. Privacy and Confidentiality:

• HIPAA Compliance: Exquisite Women's Healthcare complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure patient information confidentiality and security.

• Encryption: All telehealth sessions and communications are encrypted and/or HIPAA compliant to protect patient privacy.

4. Services Offered:

• Medical Consultations: Online via email & Virtual appointments are available with healthcare provider for diagnosis, treatment planning, and prescription services.

• Specialized Services: Additional services from Exquisite Women's Healthcare may offer educational services, such as nutrition counseling or second opinions.

5. Technology Requirements:

• Minimum Requirements: Patients and healthcare providers must meet minimum technology standards to ensure a reliable connection and quality of service. It is important that you make sure that you're email is secure as Exquisite Women's Healthcare cannot control access to personal health information on the patients side. By consenting to these terms you acknowledge that it is your responsibility to keep your medical records private on your side of the communication portal. 

• Technical Support: Exquisite Women's Healthcare provides technical support to assist patients and providers with connectivity issues.

6. Appointment Scheduling:

• Booking Process: Patients can schedule appointments through the Exquisite Women's Healthcare platform or by contacting customer service.

• Confirmation: Appointment confirmations and reminders are sent via email or SMS to patients and providers.

7. Payment and Billing:

• Fee Structure: Fees for telehealth services are outlined on the Exquisite Women's Healthcare platform and may vary based on the type of service provided.

• Billing: Billing is handled securely through the website's payment gateway, without option for insurance billing.

8. Provider Credentials and Licensing:

• Verification: Healthcare providers offering services through Exquisite Women's Healthcare are licensed and credentialed according to state or national regulations.

• Provider Profiles: Patient-accessible profiles include information on providers' qualifications, specialties, and licensing credentials.

9. Emergency Procedures:

• Emergency Situations: In case of medical emergencies during a telehealth session, patients are advised to dial emergency services (911) immediately.

• Protocol: Providers follow established protocols for managing emergencies remotely, including patient referral to local emergency services.

10. Complaints and Feedback:

• Process: Patients can submit complaints or provide feedback through Exquisite Women's Healthcare feedback forms.

• Resolution: Complaints are addressed promptly and confidentially, with a focus on improving service quality and patient satisfaction.

11. Legal and Regulatory Compliance:

• Licensing: Exquisite Women's Healthcare complies with all applicable federal, state, and local licensing requirements for healthcare services.

• Data Protection: Data handling practices adhere to relevant privacy laws and regulations, ensuring patient data is protected at all times.

12. Policy Updates:

• Revision: This policy and procedure document is periodically reviewed and updated to reflect changes in regulations, technology, or operational practices.

• Notification: Updates are communicated to patients and providers, through the  Exquisite Women's Healthcare platform and other relevant channels.

Conclusion: Exquisite Women's Healthcare is committed to providing accessible, secure, and high-quality telehealth services to our patients. This policy and procedure document serves as a guide for maintaining standards of care, patient privacy, and regulatory compliance in the delivery of telehealth services.

Approved By: Caren Smith, Physician Assistant 7/7/2024

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